We prefer to generate new customers for your company directly. We like that and we are good at that. Thanks to our years of experience, we know exactly how best to approach ex customers as well as active customers in your name by telephone. We are convinced of our expertise and that is why we often work with our clients on a no cure pay basis.
We handle the customer contact you achieve through various channels on behalf of your company. In addition to competent and well-trained agents, the following points are important for an optimal customer service experience.
Working within a contact center is not always easy. Making new contacts, analyzing customer needs, listening actively and creating the right ‘click’ are important skills that every agent must have.
We have an extensive program with which we teach employees to develop these capacities. We can also train your own people within your own contact center. Your wishes and the goals to be achieved are always central.
In addition to an extensive training program for the agents, we ensure that our trainers stay up to date via frequent ”train the trainer” sessions.
Listbroking is in a league of its own, which requires a lot of experience and expertise. Various factors are important for setting up a successful campaign. The selection of the right / best converting address is of great influence.
Within the Offshore Callcenter Group, Nico Hoogerwerf functions as an independent broker. Based on your briefing and our experience, we make a free and free campaign advice. This advice is 100% guaranteed independent, so always in your advantage.
Grote Sloot 145, 1752 JK Sintmaartensbrug, The Netherlands
T +31 6 39 32 68 10